Privacy Policy
Effective Date: 6 September 2026
Ashish Kaushik & Associates, operating through the TaxLab platform (“TaxLab”, “we”, “us”, or “our”), respects the privacy of clients, users, businesses and other persons who communicate with us through our website, WhatsApp Business account, TaxLab WhatsApp Office system, or other communication channels.
This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the measures we take to protect it.
1. Information We Collect
When you communicate with us or use our services, we may collect or process information including your name, mobile or WhatsApp number, email address, business or organisation name, messages and correspondence, documents or attachments voluntarily shared by you, message delivery and read-status information, and any other information provided by you in connection with professional, taxation, accounting, compliance, advisory or related services.
Where our internal WhatsApp Office system is used, we may also record administrative information such as the staff member assigned to a conversation, department or status tags, follow-up status, internal workflow information and internal notes.
2. How We Use Your Information
We use information only for legitimate business and professional purposes, including responding to enquiries, communicating with clients, providing professional services, obtaining documents and information required for an engagement, managing client relationships, assigning communications to authorised staff, maintaining records, carrying out follow-ups, improving internal communication workflows, and complying with legal, regulatory and professional obligations.
We may also use information for security, fraud prevention, system administration, troubleshooting and maintaining the reliability of our services.
3. WhatsApp and Meta Services
Our communication systems may use services and APIs provided by WhatsApp and Meta Platforms, Inc.
Information transmitted through WhatsApp may therefore also be processed by WhatsApp or Meta in accordance with their respective terms, policies and applicable privacy practices.
TaxLab WhatsApp Office is intended to operate through authorised WhatsApp Business Platform functionality and is not designed to bypass WhatsApp security, access controls or device restrictions.
4. Access to Information
Information may be accessed by authorised employees, partners, consultants or staff members of Ashish Kaushik & Associates where such access is reasonably required for providing services, responding to communications, managing client work or carrying out administrative responsibilities.
Access may be allocated based on department, work assignment, responsibility or service requirement.
Internal notes created within TaxLab WhatsApp Office are intended solely for authorised internal users and are not transmitted to the WhatsApp recipient.
5. Sharing of Information
We do not sell or rent personal information.
We may share information where reasonably necessary with professional advisers, technology or hosting service providers, software providers, government authorities, regulatory bodies, statutory authorities, banks, financial institutions or other persons where required for providing services, complying with law, fulfilling professional obligations or protecting legitimate interests.
Where third-party service providers process information on our behalf, they are expected to use the information only for the authorised purpose and to maintain appropriate confidentiality and security safeguards.
6. Data Security
We take reasonable administrative, organisational and technical measures to protect information against unauthorised access, misuse, alteration, loss or disclosure.
These measures may include authenticated staff access, controlled administrative privileges, HTTPS encryption, server access controls, logging, restricted system permissions, backups and other security measures considered appropriate for the nature of the information being processed.
However, no electronic communication or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain information only for as long as reasonably necessary for the purpose for which it was collected, for providing professional services, maintaining business records, complying with statutory or professional requirements, resolving disputes or protecting legitimate interests.
Information that is no longer required may be deleted, anonymised or archived in accordance with our internal practices and applicable legal requirements.
8. Your Rights and Requests
Subject to applicable law, you may contact us to request access to, correction of, updating of or deletion of personal information held by us.
Certain information may need to be retained where required under law, professional standards, contractual obligations, statutory record-keeping requirements or for the establishment, exercise or defence of legal claims.
You may also request that we stop sending non-essential or promotional communications to you.
9. Children’s Information
Our services are primarily intended for businesses, professionals and persons seeking professional services.
We do not knowingly collect personal information relating to children except where such information is required for a legitimate professional engagement and is provided by or with the authority of a parent, guardian or lawful representative.
10. Third-Party Websites and Services
Our website or communications may contain links to government portals, regulatory websites, payment providers, software platforms or other third-party services.
We are not responsible for the privacy practices, security or content of independent third-party websites or platforms.
11. Cookies and Website Usage
Our website may use cookies or similar technologies necessary for website functionality, security, analytics or improving user experience.
Where third-party tools are used, information may be processed in accordance with the privacy policies of the relevant service providers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, professional requirements or business practices.
Any revised version will be published on this page together with an updated effective date.
13. Contact Us
For privacy-related questions, requests or concerns, please contact:
Ashish Kaushik & Associates
Chartered Accountants
TaxLab
SCO 293, Second Floor, Sector 35-D, Chandigarh – 160035, India
Email: ashish@taxlab.in
Website: https://taxlab.in